Returns & Exchanges

We want your pup to be perfectly comfortable in their new gear, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Please ensure all products are free of pet hair and tags are still attached to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the unwashed and unworn items back in their original packaging, ensuring all original hangtags are securely attached.

3

Label and Ship

Download and print your prepaid shipping label from the portal, affix it to your package, and drop it off at the designated carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned gear, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing